Incident Summary
Duration: June 23, 2025 (8:00 PM EST) - June 24, 2025 (4:30 PM EST)
Status: RESOLVED
Impact: Complete website unavailability
What Happened
Our website experienced an extended outage due to a critical server error on our Virtual Private Server (VPS) infrastructure. The incident lasted approximately 20.5 hours and affected all users attempting to access our services.
Root Cause
- Primary Issue: VPS server malfunction
- Detection Delay: The error was not immediately identified by our monitoring systems
- Resolution: Server issues have been fully addressed and normal operations resumed
Immediate Actions Taken
- Server diagnostics and repair completed
- Website functionality fully restored
- All services are now operational
User Compensation
As an apology for this extended outage, all existing users will receive 2 free search credits as compensation.
Credit Distribution Time:
- 10:00 PM EST (June 24, 2025)
Credits will be automatically added to your account - no action required on your part.
Preventive Measures
To ensure this type of incident doesn't recur, we're implementing the following improvements:
Enhanced Monitoring System
- Real-time server health alerts
- Automated downtime notifications
- Multi-layered monitoring redundancy
User Experience Improvements
- Custom maintenance page for extended outages
- Clear status communication for new visitors
- Proactive user notifications
Infrastructure Upgrades
- Additional server monitoring tools
- Faster incident response protocols
We Apologize
We sincerely apologize for any inconvenience this outage may have caused. We understand the importance of reliable service availability and are committed to preventing similar incidents in the future.
Questions or concerns? Feel free to reach out to our support team at our email: [email protected].